The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

A. How We Work With Information

1. While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”), email address, phone number or other details to help you with your experience.

2. We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat or enter information on our site.

B. Log Data

1. Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

2. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

C. Cookies Information

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use Google Analytics, AdWords conversion tracking cookies and Facebook Pixel to help us create more useful articles and better user experience. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction to offer better site experiences and tools in the future. Complete information about cookies you can find in our Cookies Policy page.

D. Communication With You

1. We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.

2. We may use the information we collect from you when you register, make a donation, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

2.1. To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

2.2. To improve our website in order to better serve you.

2.3. To allow us to better service you in responding to your customer service requests.

2.4. To administer a contest, promotion, survey or other site feature.

2.5. To quickly process your transactions.

2.6. To ask for ratings and reviews of services or products.

2.7. To follow up with them after correspondence (live chat, email or phone inquiries).

3. We keep your data (in most cases only email) in our CRM and the respective donation or communication systems for the above purposes. You can Unsubscribe at any time from receiving further messages from us.

4. Confidentiality of sensitive information is preserved by complying with the accepted standards and operational policies set forth by this organization. All staff are trained in our Privacy Policy and have access to personal user information on a strictly “need to know” basis.

5. Our website operates on a secure server running a standard SSL certificate. Every time you type in our website’s address, this certificate passes it through a strict verification process that proves our exclusive right to use the domain and confirms our legal, operational and physical existence. It also proves that we have authorized this verification. All these protocols ensure that all data – including personally identifying information and credit card information – transmitted between our web server and your browser remains encrypted.

E. Third-parties

1. We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

2. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

3. Please note that if you decide to subscribe to our newsletter, we may send you information on behalf of our partners in our mission which is relevant to what you do. You can unsubscribe at any time.

4. We also may include or offer third-party products or services on our website and / or newsletter and partner with trusted third parties to provide you with co-marketing content that we think may be relevant to you. However, we are not responsible for the privacy practices employed by those third-party websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or newsletter. The privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

5. Our Site may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are hosted by a third party. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them. We have no control over these Social Media Features and therefore have no responsibility for any of the information / features contained in them.

6. In addition, we may use third party services such as:
6.1. Google Analytics that collects, monitors and analyzes how you interact with the Site.
6.2. Facebook Pixel.
6.3. Google Remarketing Tag.
6.4. Fundraiseup – we use Fundraiseup donation platform as our partner to help automate and optimize the donation experience for our supporters.
6.6. Stripe – as a preferred payment processor, we use Stripe with Fundraiseup to allow a seamless donation experience for our valued donors.
6.6. MongoDB Atlas and SendGrid are softwares we use as marketing automation platforms to be able to send you relevant information, deliver newsletters, or to provide you with requested materials, as well as conduct anonymous surveys, depending on the filled forms as follows:
6.6.1. Newsletter – from the form at the footer of the website or from section “Newsletter”;
6.6.2. Gouty diet – from the form on the side menu of the “Live Healthy” section of our website;
6.6.3. Volunteer follow-up information – from the form in the section “Impact -> Volunteers”;
6.6.4. Organizations, CSR activities, and Sponsorships – from the form in the section “Impact -> Organizations”;
6.6.5. Anonymous survey – from the form on the section “Do you have gout” on our website – collects annonymous data in a MongoDB Atlas Collection, in order to gather insights and anonymized reports over the years.

By submitting any form on the Site, you acknowledge that the information you provide will be transferred to MongoDB and SendGrid for processing in accordance with their Privacy Policy and Terms. As previously mentioned, this data is usually limited to e-mail addresses, excluding Volunteers and Organisations forms. “Do you have gout” survey is annonymous.

6.7. The following plug-ins are used on our website:
a) “Advanced Custom Fields” by WP engine;
b) “Autoptimize” by Frank Goosens;
c) “Cache Enabler” by Key CDN;
d) “Contact Form 7” By Takayuki Miyoshi;
e) “Contact form 7 to API” by Kenny Meyer;
f) “CookieYes” By CookieYes;
g) “Fundraise Up Apple Pay verification” by Fundraise Up Inc.;
h) “Limit Login Attempts Reloaded” by Limit Login Attempts Reloaded
i) “WPML” by OnTheGo Systems;
j) “AIOSEO” SEO Plugin.

F. Future Events

If we (or our assets) are acquired by another organization (company), whether by merger, acquisition, bankruptcy or otherwise, that organization would receive all information gathered by Us on the Site. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership.

G. Contacts

If you have any questions about this Privacy Policy, please contact us by email at More information on the subject of protection of personal data as well as contact details of Data Protection Authorities can be found at

H. Changes To This Policy

1. This Privacy Policy is effective and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

2. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Site after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

I. Disclaimers

1. We do not guarantee the continuous functioning of the Site.

2. We reserve the right to interrupt the access to certain material or the entire website for an unlimited period of time, planned or accidental. We are not liable for any occurred as a result of the suspension harm to the User.

3. We reserve the right to redirect the User to other websites that are controlled by us. In this case, the User has to accept the terms and conditions of those websites.

4. We reserve the right to redirect the User to other websites that are owned and controlled by third parties. We have no control over the content of these websites and therefore have no responsibility for any of the information contained in these websites.

5. The information found on the Site shall not in any way be interpreted as any type of advice or consultation. All User actions related to the protection of his rights and legitimate interests have to be done after due consultation with a specialist in the needed area.

6. The information provided on the Site can be general and abstract. Its proper application in practice depends on the right, including legal facts of the particular situation that cannot be described on the Site. This is the reason that we have no responsibility for how the User applies the information in a different, more complex situation or a situation with specifics, resulting in any kind of damage over the User.

7. Important. “Gout” Foundation is a registered public benefit nonprofit and owner of The content of this website is not medical advice. Our goal is to provide only educational information on specific topics. Under no circumstances, use the materials on the site to diagnose, treat and/or prevent diseases. The Foundation and its team are not responsible for mistakes, omissions and/or adverse consequences arising directly or indirectly from the interpretation of the information published on the site. We recommend that you always consult a medical expert before taking any action related to your health.

J. About Us (the “Site”, “us”, “we”, or “our”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. The Site is property of “Gout” Foundation – non profit organization in public benefit, performing noncommercial activities, registered in Republic of Bulgaria under ID: 206014973.

K. Policy last updated:  27/12/2023